Return & Refund Policy

Effective Date: June 27, 2026

At The Mobile Club, we strive to provide genuine products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return or replacement if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The item is incomplete or missing accessories.

To qualify for a return:

  • The request must be submitted within 7 days of the delivery date.
  • The product must be unused, unworn, and in its original condition.
  • The product must be returned with all original packaging, accessories, manuals, warranty cards, free gifts (if any), and the original invoice.
  • The product must not show signs of misuse, accidental damage, or unauthorized repair.

2. Non-Returnable Products

For hygiene, security, and manufacturer policy reasons, the following items are not eligible for return unless they are damaged, defective, or incorrectly delivered:

  • Mobile phones that have been activated, used, or have broken seals.
  • Earbuds, earphones, neckbands, and headphones once opened or used.
  • Screen protectors and tempered glass after installation.
  • Memory cards, USB drives, and storage devices after opening.
  • SIM cards and recharge products.
  • Software, digital downloads, gift cards, and vouchers.
  • Products damaged due to improper use or handling by the customer.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or incomplete, please notify us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.
  • Photos of the product.
  • Photos of the outer packaging.
  • An unboxing video (strongly recommended for damage claims).

After verification, we will arrange a replacement or refund, as applicable.

4. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method used for the purchase.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed method.
  • Shipping charges are generally non-refundable unless the return is due to our error.

Refund processing times may vary depending on your bank or payment provider.

5. Replacement Policy

Eligible products may be replaced if:

  • They arrive damaged during transit.
  • They have a verified manufacturing defect.
  • The wrong item was delivered.
  • Essential accessories are missing.

Replacement is subject to stock availability. If the product is unavailable, a refund or an alternative product may be offered.

6. Order Cancellation

Before Shipment

Orders may be cancelled before dispatch for a full refund.

After Shipment

Once an order has been shipped, it cannot be cancelled. If the product qualifies under this policy, you may request a return after delivery.

7. Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Provide your order number and the reason for the return.
  3. Submit any requested photos or videos.
  4. Wait for return approval and instructions.
  5. Pack the product securely with all original items.
  6. Ship the product as instructed or schedule a pickup, where available.

Returns sent without prior approval may not be accepted.

8. Return Shipping Charges

  • If the return is due to our mistake (wrong, damaged, or defective product), we will bear the return shipping cost.
  • For other approved returns, the customer may be responsible for return shipping charges.

9. Manufacturer Warranty

Many products sold by The Mobile Club are covered by the manufacturer’s warranty.

Warranty claims should be made through the respective authorized service center, unless otherwise stated. Warranty coverage does not apply to damage caused by misuse, accidents, liquid exposure, or unauthorized repairs.

10. Fraud Prevention

To protect our customers and business, we reserve the right to:

  • Verify return requests before approval.
  • Reject fraudulent or abusive return claims.
  • Refuse returns that do not meet the eligibility criteria outlined in this policy.

11. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions about returns, replacements, or refunds, please contact us:

The Mobile Club
Address:
No. 34/63, Mayor VR Ramanathan Salai,
Near Chetpet Signal,
Chetpet, Chennai – 600031, India

Phone: +91 95000 00571

Email: support@themobileclub.in (replace with your official support email if different)

Note: Certain products may be subject to brand-specific return, replacement, or warranty policies. Where applicable, those policies will be mentioned on the respective product pages and will prevail over this general policy. This Return & Refund Policy does not limit any rights available to consumers under applicable Indian consumer protection laws.