Payment Policy

Effective Date: June 27, 2026

At The Mobile Club, we are committed to providing a safe, secure, and convenient payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, and our billing practices.

1. Accepted Payment Methods

We accept the following payment methods, subject to availability:

  • Credit Cards (Visa, Mastercard, RuPay, American Express)
  • Debit Cards
  • UPI (Unified Payments Interface)
  • Net Banking
  • Digital Wallets (where available)
  • Cash on Delivery (COD) for eligible products and locations

Available payment options will be displayed during checkout.

2. Payment Security

Your payment security is our priority.

  • All online payments are processed through secure, trusted payment gateway providers.
  • We do not store your complete debit card, credit card, CVV, PIN, UPI PIN, or internet banking credentials.
  • Payment transactions are encrypted using industry-standard security protocols.

3. Order Confirmation

Your order will be confirmed only after:

  • Successful payment authorization for prepaid orders, or
  • Confirmation of Cash on Delivery (COD) eligibility, where applicable.

You will receive an order confirmation via SMS and/or email once your order is successfully placed.

4. Pricing

  • All prices displayed on our website are in Indian Rupees (INR).
  • Prices include applicable taxes unless stated otherwise.
  • Shipping charges, if any, will be displayed separately during checkout.
  • Prices and offers may change without prior notice.

5. Failed or Declined Payments

A payment may fail or be declined due to reasons such as:

  • Insufficient account balance
  • Incorrect payment details
  • Bank authorization issues
  • Technical problems with the payment gateway
  • Network interruptions

If your payment fails but the amount is debited from your account, it is usually reversed automatically by your bank or payment provider within 5–7 business days. If the amount is not reversed within the expected timeframe, please contact your bank first, and then reach out to our customer support if further assistance is required.

6. Cash on Delivery (COD)

Cash on Delivery is available for selected products and eligible PIN codes.

We reserve the right to:

  • Limit COD availability based on location or order value.
  • Decline COD for certain products or customers.
  • Verify COD orders before dispatch.

7. Invoices

A tax invoice will be issued for every successful order.

The invoice will be sent electronically via email and/or included with your shipment, where applicable.

Please retain your invoice for warranty claims and future reference.

8. Refunds

Refunds for eligible returns or cancelled orders will be processed according to our Return & Refund Policy.

  • Prepaid orders will be refunded to the original payment method.
  • COD order refunds will be processed via bank transfer or another mutually agreed method.
  • Refund processing times may vary depending on your bank or payment provider.

9. Fraud Prevention

To protect our customers and business, we may:

  • Verify payment information before processing an order.
  • Request additional identity or address verification where necessary.
  • Cancel orders suspected of fraud, unauthorized transactions, or misuse.

If an order is cancelled due to suspected fraudulent activity, any applicable refund will be processed in accordance with our internal verification procedures.

10. Taxes

Applicable Goods and Services Tax (GST) and other statutory taxes will be charged in accordance with Indian law.

Businesses requiring a GST invoice should ensure that the GST details provided during checkout are accurate.

11. Payment Disputes

If you believe there has been an error with your payment or billing, please contact our customer support as soon as possible. We will investigate the issue and work with you to resolve it promptly.

12. Changes to This Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with the revised effective date.

13. Contact Us

If you have any questions regarding payments or billing, please contact us:

The Mobile Club

Address:
No. 34/63, Mayor VR Ramanathan Salai,
Near Chetpet Signal,
Chetpet, Chennai – 600031, India

Phone: +91 95000 00571

Email: support@themobileclub.in (replace with your official support email if different)

By placing an order on The Mobile Club, you acknowledge that you have read, understood, and agreed to this Payment Policy.