Shipping & Delivery Policy

Effective Date: June 27, 2026

At The Mobile Club, we are committed to delivering your orders safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver your purchases.

1. Order Processing

• Orders are processed after successful payment confirmation or order verification.
• Orders are typically processed within 1–2 business days (excluding Sundays and public holidays).
• During festivals, promotional events, or high-demand periods, processing may take longer.

2. Shipping Locations

We currently ship to most locations across India.

If delivery is not available to your location, we will notify you and, if payment has already been made, issue a full refund.

3. Delivery Time

Estimated delivery times are:

Delivery timelines are estimates and may vary depending on courier availability and local conditions.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• We may offer free shipping on selected products or orders that meet a minimum purchase value.
• Additional charges may apply for express delivery or delivery to remote locations.

5. Order Tracking

Once your order is shipped:

• You will receive a confirmation via SMS and/or email.
• A tracking number and courier details will be shared so you can monitor your shipment.

6. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Delivery Delays

While we strive to deliver on time, delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Transportation disruptions
• Courier service delays

The Mobile Club is not liable for delays caused by such events, but we will keep you informed whenever possible.

8. Inspection Upon Delivery

Please inspect your package at the time of delivery.

If you notice:

• A damaged package
• Signs of tampering
• Missing items
• An incorrect product

Please contact us within 48 hours of delivery. We also recommend recording an unboxing video to help us resolve any issues quickly.

9. Address Changes

Shipping addresses cannot be changed after an order has been dispatched.

Before dispatch, address changes may be accommodated if you contact our customer support promptly.

10. Undeliverable Orders

Orders may be returned to us if:

• The shipping address is incorrect or incomplete.
• The recipient cannot be contacted after multiple delivery attempts.
• The order is refused at the time of delivery.

If the order is returned, we will contact you regarding re-shipment or refund eligibility.

11. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible locations and products.

The availability of COD may vary depending on:

• Delivery location
• Order value
• Product category

We reserve the right to limit or withdraw COD for certain orders.

12. Risk and Ownership

Ownership of the product transfers to you upon successful delivery and acceptance of the order at the delivery address.

13. Contact Us

For any questions regarding shipping or delivery, please contact us:

The Mobile Club

Address:
No. 34/63, Mayor VR Ramanathan Salai,
Near Chetpet Signal,
Chetpet, Chennai – 600031, India

Phone: +91 95000 00571

Email: support@themobileclub.in (replace with your official support email if different)